Policies

  • Please schedule at least 18 hours in advance
  • Each personal training session is 60 minutes in duration including a 5-minute warmup and 5-minute cool-down 
  • All packages expire after 6 months from purchase date
  • FREE fitness assessments are given for re-signs
  • You are expected to be at the location and time agreed upon for each session
  • The session will be canceled if you are 20 minutes late
  • One cancellation without charge will be allowed as a courtesy
  • Please cancel at least 24 hours before an appointment to avoid being charged for the session
  • You will not be allowed to cancel or reschedule within 24 hours in advance without a valid reason
  • A valid reason for missing an appointment (i.e., illness, emergency) will necessitate the inclusion of the missed session at the back end of the personal training package
  • The trainer is not obligated to refund fees due to the client's failure to appear for a session
  • If you need to cancel on short notice, please text me at the number below
  • No more than two cancellations will be allowed per package before forfeiture of any outstanding training session within the package
  • I so strongly believe in the quality of my services that I offer a money-back guarantee:  If you are not satisfied at any time with the services provided, you may request a full refund with no questions asked.

 

"When they say you can't, they show you their limits, not yours."

--Kevin Keendo